Ctrip Issues Full Refunds To Customers Impacted by Earthquake And Tsunamis

December 31, 2004 | Print | Email Email | Comments | Category: Internet



    Ctrip.com (CTRP) today announced the company will unconditionally refund its customers impacted by the earthquake and the ensuing tsunamis in South Asia.

    Customers who purchased Ctrip's vacation package products and subsequently traveled to tsunami-hit destinations, including Maldives and Thailand, during the disaster are entitled to a full refund. Furthermore, customers who have already made bookings to tsunami-hit destinations but have yet to initiate travel may cancel their trips and receive full refunds.

    James Liang, Chairman and CEO, said, "To ensure that our customers' interests are protected and their losses are compensated, Ctrip is honoring our commitment to our customers by issuing a full refund to affected customers".

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