Lenovo Works On New After-Sales Service

June 28, 2006 | Print | Email Email | Comments | Category: Computing



    Lenovo (LNVGY) has worked out three major service measures which the company hopes to become a service standard for the PC industry and through which to defeat its competitors.

    Lenovo's new measures include responding to users' requests within two hours, fulfilling users' repairs on the next day and providing this kind of after-sales service all year, every day.

    Chen Shaopeng, general manager of Lenovo Greater China, says that Lenovo is the first in China to launch this type of fast response service and it is being unveiled now in 1250 cities across China.

    Chen says that Lenovo has already been meeting this standard over the past few years, but after this public announcement, it will face bigger challenges from competitors who hope to emulate Lenovo's strategy.

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