China Mobile Makes Eight Commitments To Consumers

January 17, 2007 | Print | Email Email | Comments | Category: Telecom & Wireless



    China Mobile (CHL) says that it will launch eight consumer-friendly commitments this year.

    The eight commitments that China Mobile is going to make will include starting a new network access protocol from February 1, 2007; double refunding consumers for error charging; offering a transparent consumption bill, double confirming with consumers for customized services; responding to client's complaints within 48 hours; reminding users before halting services; providing simplified and electronized self-help service; and launching a special hotline to deal for consumers to report bad SMS information.

    China Mobile currently has more than 300 million mobile phone users. A few days ago, it issued its Corporate Social Responsibility Report, and became the first enterprise in China's telecom industry to do so.

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