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New CRM Telemarketing Services For Jiangsu Telecom
October 10, 2007 |
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| Category: Telecom & Wireless
PacificNet's (PACT.PK) subsidiary PacificNet Epro has been selected by Jiangsu Telecom, China Telecom's (CHA) local branch, to provide CRM and call center consulting services for China Telecom's "114″ Information Directory Services.
Under the project service agreement, PacificNet Epro is engaged to enhance the CRM service level and telemarketing management capability of Jiangsu Telecom's Information Directory Service called "114 Information Directory Hotline."
To align with the need of transforming 'cost-center' to 'profit center', Information Center 114 of China Telecom JiangSu has selected PacificNet Epro's CRM consultants to assist China Telecom's customer service supervisors and officers of all contact centers in Jiangsu province, to enhance the overall management standard for the contact center.
China's Ministry of Information Industry announced China's telecom industry statistics for 2007 through August. Revenue for China's telecom industry was CNY475.29 billion in August 2007, up 10.7 percent from the same period in 2006. Through the end of August 2007, the number of fixed-line phone users in China was 372.45 million, the number of handset users was 515.67 million and the number of broadband Internet users was 61.91 million.
There are now 38.3 mobile phones and 28.4 fixed-line phones for every 100 people in China. According to the statistics, a total of 378.51 billion SMS were sent in China from January to August 2007, up 38.3 percent year-on-year.
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