Microsoft (MSFT) has announced plans to upgrade the Microsoft Asia Pacific Global Technical Support Center in Shanghai.

Wing-Dar Ker, general manager of the center, says that after the upgrade, the center will focus on basing itself in China, integrating the resources in the Asia Pacific region and serving the entire world.

Zhang Yaqin, president of Microsoft China, says that Microsoft Asia Pacific Global Technical Center has made three big leaps in the past decade from serving the Greater China region to serving the Asia market and the world and he hopes it will proceed well in the future.

Microsoft Asia Pacific Global Technical Center has more than 850 professional engineers who are providing 24-hour service and technology support to Microsoft's clients and business partners across the globe through website, telephone calls, emails or on-site assistance.