To celebrate World Consumer Rights Day on March 15, Chinese consumer's online shopping rights have been further protected with a pledge by 132 online shopping malls in China.

The 132 online shopping service providers include Dangdang.com and eBay Eachnet and they have jointly signed the "Pledge Letter on Online Retailing Credit Operation", which is an important part of the Beijing Online Retailing Credit Operation during 2008 Olympics Year initiated between the websites and Beijing E-commerce Association.

The 132 websites promised that they will review consumers' complaints 24 hours a day, seven days a week with email and at least eight hours a day, five days a week by other manual means. In addition, they will respond to consumers' complaints within two hours after they receive them during working hours and no more than 24 hours during non-working hours.

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5 Responses to “Online Businesses Promise Quicker Response To Consumer Complaints”

1. By Sunny – November 6th, 2008 at 5:50 pm

   my question: is tread2002.com also a scam online business?

2. By michele mongrue – January 13th, 2009 at 2:00 am

   Is there any protection for consumer when ordering from online store located in china? Is there a form to fill out with my complaint? UGGFAD.com is a scam, and i can't get a phone# or return address from them. ordered a pair of ugg boots and were wrong size, exchange policy on web site states that exchanges are: to exchange item customer is responsible for shipping charges to us, we pay for reshipping of new item. but they want me to pay $90 to exchange a pair of $120 boots. Found out they are fake! Just want to return boots, but co. won't give me a return address. just keep replying that i need to pay $90!

3. By Benz – January 13th, 2009 at 6:00 pm

   If you don't know how the Chinese Internet works then don't use it to buy Chinese goods! So many people complain but they are just the poor ignorant when it comes to using Internet. If you do a WHOIS LOOKUP on who owns uggfad.com, you can find the guy's name, email address, and phone number in China:

   Admin Contact:
   Name– David Huang
   EMail-: pili@tom.com
   tel –: +86.59250262630
   org: David Huang
   Xiamen
   Xiamen,Fujian,CN 361000

4. By michele mongrue – January 15th, 2009 at 1:26 pm

   thank-you for your help, but #1, wasn't aware there was a "chinese internet" guess I should have stuck with the "american internet" or maybe took a chance and gone straight into "European cyberspace"? Aw, gosh, I couldn't, could I? #2. Wasn't aware the boots were coming from china, and had read the company policy on exchanges and returns. Even emailed the company before ordering, was told these boots were coming from Australia. Next question: now that i have the owners name, etc. I can try and email and call him direct, but most likely he will not return email. It is not just that i am out of $120 it is the fact that "UGGFAD" lists all of these guarantees on their site and "exchange policy" etc. so you think it is a safe purchase, because you can always return if not satisfied. The fact they will not honor any of them is not something you can forsee.
   It was just a pair of boots, and yes could have spent half the day researching the company but if i had the time to do that, I would have ran to the store and bought them.
   Thank you again.

5. By michmicmon – January 15th, 2009 at 2:34 pm

   Thanks for the information: As far as your opinion —
   "If you don't know how the Chinese internet works then don't use it to buy Chinese goods! so many people complain but they are just the POOR IGNORANT when it comes to using the internet." Well, I for one wasn't aware there was a "chinese internet" , "American internet", or maybe even the "European internet"? First of all, the goods I was purchasing are Australian goods, not Chinese, no whereE did it say they were coming from China. I read all of the exchange & return policy listed on the site, emailed them asking where these boots were made,(replied Australia) what is the guarantee regarding the authenticity, etc. Even did a few searches on the company, when a company is a fraud, there isn't alot more I could have done. If I just hadn't crossed over into the "Chinese internet".
   I do appreciate the information though. Thank-you

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