Oracle (ORCL) plans to establish an Oracle Global Support Center (GSC) in Dalian.
As one of 18 Oracle Global Support Centers around the world, the Dalian facility will serve as a multilingual service desk to provide local-language technical assistance to Oracle customers in mainland China, Taiwan and Korea. Oracle plans to expand the provision of support services from the Dalian Global Support Center to customers from other markets in the Asia Pacific region in the future.
The plan to establish the Dalian Global Support Center is a major step that Oracle has taken in the North Asian region in response to increasing demand for support services for its expanding product portfolio and customer base.
Located at the Dalian Software Park, the Oracle Dalian Global Support Center will be staffed by multilingual software professionals who can handle customer inquiries and requests for technical support in Mandarin and Korean. The Support team will have core software competencies, including Oracle Applications such as enterprise resource planning (ERP), as well as Oracle Fusion Middleware and Database software.
Using a collaborative model, the Oracle Dalian Support Center will consolidate the resource and knowledge pool in North Asia, and also leverage Oracle's Support team around the world to provide customers with superior support.
Dalian Mayor Xia Deren and Oracle Support Services Vice President Tom Shields were among the guests who attended the announcement event.
"One of our strategies is to turn Dalian into a global service hub for multinational companies as well as Chinese companies. Oracle's plan to establish the Oracle Dalian Global Support Center is an example of the success of that strategy," said Xia. "As global companies choose to locate their support centers in Dalian, such as Oracle's decision to set up its Dalian Global Support Center, this will not only help our economic growth, but also bring knowledge, skill and experience to Dalian."
Dalian's rising reputation as a preferred customer support hub stems largely from the city's attractive environment in terms of infrastructure, multilingual talent, government support and intellectual property protection. According to the Dalian Software Park management, more than 20 foreign and Chinese companies have established support centers in the city.