The Digital Source For China's Tech Innovation Since 2000

Search
Close

China Unicom Chooses New CRM Telemarketing Services

December 22, 2006
Telecom & Wireless

PacificNet's (PACT.PK) Epro subsidiary has been selected by China Unicom's (CHU) Shanghai Branch to provide CRM consulting and call center training services.

Under the project service agreement, PacificNet Epro will enhance the CRM service level and telemarketing management capability of China Unicom's customer service center called the 10010 Information Hotline.

This comprehensive consulting project's scope covers a number of key areas including customer service and telemarketing management, development of outsourcing telemarketing programs, call center workflow design, business management, project Return on Investment (ROI), customer affinity, designing effective telemarketing scripts, and improving customer service agent capabilities.

Fei Jing Zhi, Manager of China Unicom's Shanghai Call Center 10010 Information Hotline, stated, "We are happy to partner with PacificNet Epro's CRM consulting team for their expertise and assistance in increasing the overall performance of our contact center management workflow, telemarketing effectiveness, as well as our CRM service quality. We hope to work with PacificNet Epro as our long-term CRM partner on future call center projects."

Tags: agreement | Business | call center | China | China Unicom | CHU | CRM | customer | customer service | development | education | hotline | investment | management | outsourcing | performance | quality | ROI | service | service center | Shanghai | subsidiary | training | workflow

Other Related News:

Conquering Hong Kong's VOD Market With HKD6 Billion Investment

June 5, 2015

Taiwan Semiconductor Manufacturing Company Limited (NYSE:TSM) Stock Holdings Cut by Perkins Coie Trust Co

June 27, 2022

Japan draws ‘red line’ around disputed islands and warns China it will ‘resolutely’ defend them

September 17, 2021

india: Chinese online loan apps gaining ground in India

July 26, 2022

Baidu Cooperates With Mobile Phone Companies In Wireless Search Development In China

May 6, 2009

Research Firm Comments On Lenovo's Layoff Plan

March 20, 2006

News Exclusive Chinese Regulator to Fine Didi More Than $1 Billion Over Data-Security Breaches

July 19, 2022

Chinese Supreme Court Threatens Jailtime to Those who Fundraise With Crypto

February 25, 2022

Tesla is still battling spying suspicions in China – CNN

June 29, 2022
  • Contact Us
  • About Us
  • Corrections and Disclosure
  • Privacy Policy
  • Terms & Conditions
Menu
  • Contact Us
  • About Us
  • Corrections and Disclosure
  • Privacy Policy
  • Terms & Conditions
© 2022 ChinaTechNews.com. A Service of Asia Media Network.
Twitter
Posting....