Local media report that after its PC products, and those of Fujitsu, NEC and HP, were exposed by the Zhejiang Provincial Bureau of Industry and Commerce as having problems, Japan-based Toshiba has apologized to customers but has refused to recall the products.
The two Toshiba notebook computers part of ZPBIC's report were the Satellite L100 and Satellite A80. They reportedly have static electricity problems, and an internal document from Toshiba says that the company has stopped selling these two types of computers all around China, but they refuse to accept returned products from customers.
A representative from ZPBIC who is in charge of dealing with the problematic notebook computers, says they have checked all the unqualified notebook computers, including the products of Toshiba, and may punish the company for its failure to receive the products from customers.
Toshiba, Fujitsu, NEC and HP are now in discussions with ZPBIC for a final settlement on the issue, which may come out later this week.