Business, Internet

Beijing Received 96 Internet Shopping Complaints In March

The Beijing Administration for Industry and Commerce and the Beijing Consumers' Association said they received 96 complaints regarding e-commerce in March 2009, which was 1.46 times higher those received in the same period of last year, and the complaints accounted for 74.42% of the total Internet complaints received during the same period.

According to the two departments, Internet shopping service providers' refusals for refunds or compensating in cash has become the new focus of the complaints. A consumer surnamed Han told local media that she booked a product on an online shopping website and remitted the money to the bank account of the website, but the website canceled her order without reason. The website did not agree to refund the cash. Instead, the website said it would return the money to her account on the website and if she wanted to use the money, she had to buy more products on the website.

Another consumer surnamed Wan said he once bought a speaker from an online shopping mall and wanted to return the goods for quality problems. However, the online shopping mall only promised to gave back points to Wan and the points could offset payments when he bought other products from the online shopping mall.

A representative from the Beijing Administration for Industry and Commerce said that Internet shopping service providers' refusal of refunding cash limits consumers' rights to choose and right to fair trade. The department has accepted the complaints of the two consumers and the issues are currently undergoing mediation.

Other problems involved in the Internet shopping include Internet shopping service providers' refusal of offering receipts; delayed deliveries; inconsistency between the descriptions and the actual products; and the delay of maintenance.

3 Comments

  1. My company bought 5 laptops from a guy in China named WU SHANGTAO from JIANGSU HIGH-TECH MICROSYSTEMS CLEARVIEW LTD. and after paying to his bank account and waiting ofr weeks and emailing him lots and lots and lots of times then nothing ever arrived. I tried calling the UK Embassy in Beijing for help but they can not assist so my question goes out to everyone here if you know of one place in China where we can seek redress and get assistance.

  2. Dear sir,

    i have purchased online good from huawei888.com and have paid all their requirement payment but i still have problem that they did not send my good,their all information is below,

    kindly help me i will be thankful to you.

    Western Union

    The Western Union address is as below :

    First Name : Yi

    Last Name: Liu

    Address: No.800, QuYang Road ,Shanghai , China

    We will need the following information from you after you do the payment:

    Money Transfer Control Number (10-digit numbers)

    Remittance

    Sender's Name ( first name and last name )

    Bank Transfer:
    If you wish to pay using this method, kindly request our bank details along with your order.
    Bank Transfer:

    The bank transfer address is as below :

    Bank Name: Bank Of China Henan Branch

    Address : No.800, QuYang Road ,Shanghai , China

    A/C Holder’s Name: Yi (First name)

    Liu (last name)

    A/C No : 632078020013250

    Swift Code: BKCH CN BJ 530

    paypal

    Dear friend, If you want to use paypal , please contact us directly

    through MSN or Mail. Thank you.

    Money Gram

    The money garm address is as below :

    First Name : Yi

    Last Name: Liu

    Address: No.800, QuYang Road ,Shanghai , China

    We will need the following information from you after you do the payment:

    Remittance transaction reference number (8-digit numbers)

    Remittance

    Sender's Name ( first name and last name

  3. Those fu**ing bastards of the huawei888.com are definitely thieves.
    I purchased 2 navigators from them ,paid in advance,but never received anything. I'll never shop again from any chinese manufacturer and I'll advise to do the same to any friend of mine.
    Your system is based out of fraud and nothing is done for…..In spite of fighting the Dalai Lama or take measures against dissidents your system of justice should primarly fight against crimes that seriously dishonor your Country!

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