Gadgets & Electronics, Law & Policy

Chinese Consumers Complain About HP's Products

More than 170 consumers from China have jointly filed an appeal, requesting the General Administration of Quality Supervision, Inspection and Quarantine of China to conduct an investigation on the laptop computers made by HP and order the company to recall all of its substandard laptop products.

According to Laweach, a Chinese website that has helped organize these Chinese consumers, some of HP's laptop computers sold after 2007 have overheating problems. The website states that these problems are caused by the video card made by Nvidia, a chip manufacturer who once reportedly admitted a similar defect of some of its video card products.

The Chinese consumers said though HP had offered to extend the maintenance period for some types of the laptop computers, this was not an effective solution for them. They said that HP was also publicly discriminating against Chinese consumers by offering them maintenance services different from those provided to consumers in the United States.

In recent years, AQSIQ has been involving more and more in consumer right issues. Since the beginning of 2010 it has issued orders in recalling Mitsubishi cars, Peugeot cars, Citroen cars and Chrysler cars in China.

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