How do you use technology/policy to improve citizens’ lives? Tell us about your role or organisation. In an era where various technologies are prevalent, it is easy for us to overuse technology or digital tools. My job in Public Digital Innovation Space (PDIS) is to use various tools to practice the “human-centered“ policy making process. Taking the needs of users as the starting point, involving users in the process, and creating partnerships between government and citizens. When the pandemic just broke out in Taiwan this May, in order to avoid the lack of public health supplies – masks, we first...