Technology China’s ‘People’s Courts’ Resolve Online Disputes at Tech Firms By Andrew McCollum On Jan 17, 2022 0 Share Colin Rule, who set up eBay’s system, says the company experimented with a community court in India about a decade ago. The pilot program didn’t catch on, but he says that a presentation on the system in Hong Kong caught the attention of Alibaba, and may have helped to inspire what’s likely the first large-scale online jury program. In 2012, Alibaba’s shopping platform Taobao introduced a kind of a “people’s court”—officially the platform’s User Dispute Resolution Center—to handle customer complaints of...