Company executives appear to underestimate how extensively their employees are using generative AI technology in talking to colleagues and clients. Photograph: iStock On a recent flight to France, I got talking to the woman next to me and ChatGPT came up. She worked as a bank clerk and said she now used the chatbot to write the majority of her correspondence with colleagues and customers. She explained that writing had never been her strong point and the app was able to generate text that captured what she wanted to say better than she could. I joked that she would be...