webMethods, Inc., the industry's first Web services infrastructure company, recently announced that China Mobile Communications Corporation (China Mobile), the leading mobile communications service provider in China with 178 million subscribers and a key state-owned enterprise, has deployed the webMethods Integration Platform, improving overall customer service and delivering operational efficiencies.
"China Mobile is leveraging webMethods to seamlessly integrate our various IT systems and technology platforms in order to more efficiently coordinate core business processes across the enterprise," said Wen Xuegang, Director of Business Management Division, Centre of Billing & Clearing, China Mobile Communications Corporation. "With 178 million subscribers, customer service is fundamental to our business. The webMethods Integration Platform enables China Mobile to provide our subscribers with a unified service interface, improving our overall customer service levels and maximizing average revenue per subscriber."
China Mobile has deployed the webMethods Integration Platform as the enterprise integration backbone for its '1+BOSS' project, an initiative that links the Business Operational Support Systems (BOSS) of its head office and 31 provincial subsidiaries. By leveraging webMethods, China Mobile is integrating its disparate BOSS systems, providing global visibility across these core business systems and improving service levels to roaming customers in all countries.