FrontRange Solutions USA Inc. today announced that INVISTA (China) has deployed FrontRange's popular service management solution, HEAT Service and Support 7.04 for Chinese.

INVISTA (China), searched unsuccessfully for a help desk program for at least half-a-year in its China market, and even considered contracting a developer to create a solution before discovering HEAT.

FrontRange recently announced the opening of the Shanghai office and the appointment of senior sales staff and partners as part of its expansion strategy for China. The company's solution offerings are bolstered by three Value Added Reseller (VAR) partners, as well as a sales and technical team led by a former executive in the customer service call center industry who has extensive knowledge of the Chinese market. FrontRange plans to continue its expansion in China with the opening of a Beijing office.


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