CosmoCom, the market leader in multi-tenant Contact Center On-Demand platforms for service providers, announced today that Chunghwa Telecom Co., Ltd., Data Communications Branch (CHT-D), the primary data communication network services provider of Taiwan, has launched a suite of Contact Center On-Demand services based on the CosmoCall Universe platform.
CHT-D's Contact Center On-Demand services will provide businesses with a feature rich, multimedia contact center solution that they use and pay for on a month-to-month basis, rather than invest in their own infrastructure.
CosmoCall Universe has undergone extensive, rigorous functional and load testing under the auspices of CHT-D and Systex, a major Taiwan-based systems integrator and CosmoCom's local partner supporting CHT-D. Several production customers are already using the system, including CHT-D itself for one of its own customer care applications. Systex will also participate with CHT-D in selling the new service.
CosmoCom has made inroads into the Asia-Pacific market, with Korea Telecom, PLDT of the Philippines, and now CHT-D offering Contact Center On-Demand services built on the CosmoCall Universe platform. The company expects to make announcements in the near future about other progress in the region, especially in China and Japan.