Dell is hoping that business customers in China will benefit from the availability of more efficient enterprise service delivery provided by a Dell Enterprise Command Center (ECC) opened in Xiamen China today.
The Dell China Enterprise Command Center, like its counterpart opened in the United States last year, provides around-the-clock-support for server and storage customers. Plans to open similar service centers in Europe and Asia were also announced.
It is believed that the opening of Dell's newest ECC in Xiamen will provide business customers better and timelier integration of service delivery than previously available. By monitoring weather and traffic patterns and other planned or unplanned events, teams of trained problem solvers can make parts and service delivery more efficient.