Alcatel (ALA) announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom (CHA), to upgrade and expand its customer service centre with Alcatel's Business/Operation Support System (B/OSS) solution across the province.
Alcatel is the integrator and coordinator of the project. Under the contract, Alcatel will integrate its industry-leading Genesys contact center software, access switching and other equipment and will upgrade its recording system, database/application server system and digital switching system. The entire project is expected to be completed in July 2006.
With this project, Zhejiang Telecom is able to extend in a reliable and efficient way its customer service to rural areas in the province. In addition, Zhejiang Telecom can deliver a series of value added services like business customer hotline, voice mail, secretary service, travelling inquiry hotline to meet end-users' demands.
Frederic Rose, President of Alcatel's integration and services activities, said, "B/OSS has become an increasingly hot investment for carriers to improve the operation efficiency. And the deployment of 3G, NGN and IPTV will request a powerful B/OSS system to ensure service quality here in China. With our leading technology and wide experience, I believe Alcatel is an ideal and reliable partner. "
To date, Alcatel has successfully deployed B/OSS solutions for over 80 carriers globally.