The Consumer Products After-Sales Service Commission of the China Electronic Chamber of Commerce (CECC) will draft a new after-sales service rule this year.

It is being worked on with the cooperation of the Science and Technology Division of the Ministry of Information Industry, the State Administration of Industry and Commerce and the Chinese Consumer Association.

The new rule hopes to solve the increasing amount of complaints about the quality of electronic goods. The new rule is expected to come out by the end of this year.

Statistics from the Chinese Consumer Association shows that complaints about home appliance products rose by 3.6% in 2005 and most of the complaints were made concerning air-conditioners, mobile phones, kitchen appliances, PCs and the flat-screen televisions.

Different from the Chinese Consumer Association, the Consumer Product After-sales Service Special Commission of CECC mainly focuses on the after-sales services of consumer products which cover mobile phones, PC peripheral equipment, color televisions, MP3 players, digital cameras, electronic entertainment products like computer games.


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