China Mobile (CHL) says that it will launch eight consumer-friendly commitments this year.

The eight commitments that China Mobile is going to make will include starting a new network access protocol from February 1, 2007; double refunding consumers for error charging; offering a transparent consumption bill, double confirming with consumers for customized services; responding to client's complaints within 48 hours; reminding users before halting services; providing simplified and electronized self-help service; and launching a special hotline to deal for consumers to report bad SMS information.

China Mobile currently has more than 300 million mobile phone users. A few days ago, it issued its Corporate Social Responsibility Report, and became the first enterprise in China's telecom industry to do so.


Please enter your comment!
Please enter your name here