The latest report released by China's Ministry of Information Industry on the quality of telecom services in the fourth quarter and the whole year of 20007 shows that during the period, complaints on communications quality and charges declined, but there were 15.3% more complaints on the quality of telecom services in China.
There were 2637 complaints about service quality in the fourth quarter of 2007, increasing by 15.3% compared with the last quarter. The main problems include the inconvenience in using service hotlines and the incapability of telecom staff in solving problems.
In 2007, MII received a total of 28223 complaints on telecom service. In the fourth quarter of the year, the user complaint rate was 7.04 of every one million users, which was a slight decline compared with the previous quarter. There were 1060 complaints on communications quality, down 5.2% compared with that of the third quarter, of which complaints on inter-network communications quality decreased by 33.1%, and complaints on telecom service charge decreased by 6.1%.