Wang-Chuan Juang, Roles Conceptualization, Funding acquisition, Methodology, Project administration Affiliations Department of Quality Management Center, Kaohsiung Veterans General Hospital, Kaohsiung, Taiwan, Department of Emergency Medicine, Kaohsiung Veterans General Hospital, Kaohsiung, Taiwan, Department of Business Management, National Sun Yat?sen University, Kaohsiung, Taiwan ? Sonia Ming-Jiu Chiou, Roles Writing – original draft, Writing – review & editing Affiliations Department of Business Management, National Sun Yat?sen University, Kaohsiung, Taiwan, Institute of Health Care Management, National Sun Yat?sen University, Kaohsiung, Taiwan ? Hui-Ling Yang, Roles Formal analysis, Writing – original draft Affiliations Department of Business Management, National Sun Yat?sen University, Kaohsiung, Taiwan, Institute of…