Telecom & Wireless

eOn Communications Selected For China Contact Center Platform

eOn Communications Corporation, a provider of unified voice, e-mail and web-based communications systems, today announced a further expansion of its client base in Asia.

China Motion Telecom International Limited (China Motion) recently installed eOn's eQueue contact center solution in Beijing, China as its preferred technology platform for enhancing service delivery to its customers in the telecommunications, banking, and outsource service markets.

China Motion is one of the largest outsource solution providers in China with a long history of providing telecommunications services. With seven contact center locations across Mainland China and over 4,000 contact center personnel, China Motion is a true pioneer in delivering outsourced services in China. Today, China Motion provides contact center services to some of the largest companies in China, including China Mobile and China Telecom.

China Motion will take advantage of eOn's eQueue system to offer new services, such as Internet-based interactions and advanced recording capabilities, to their existing and new customers. China Motion now provides both inbound and outbound services to their customers. The unique ability of the eQueue to blend multimedia and contact flow will allow China Motion to increase agent productivity while improving overall customer service. China Motion will also utilize the eQueue's advanced routing capabilities to ensure prompt and accurate customer-to-agent interactions.

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