Telecom & Wireless

Recomm Selects China Call Center System

NEC Corporation and Oki Electric Industry Company today announced that Recomm Company, the Japanese information and telecom office automation equipment sales company, selected an outbound call center system for its office in Dalian.

This 50-seat call center system starts service from November 2004. Because it is relatively easy to ensure Japanese-speaking operators in Dalian, Japanese companies with call center functions are actively finding their way into China. NEC and Oki together enhance and expand their solution provisioning to such companies.

Recomm is Japan's first company to franchise sales business for information and telecom equipment. In order to improve sales efficiency at the headquarters and its franchise companies, Recomm established Dalian Recomm CIS Company, in October 2003, a subsidiary in China, functioning as an outbound call center. The main task for Dalian Recomm is to make phone calls and appointments to potential customers in Japan, substituting the sales representatives at the headquarters. Recomm decided to renew its call center system in Dalian to reduce costs and improve business efficiency.

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