A Bank of China customer in Inner Mongolia went to withdraw cash from an ATM on November 29, but he found the CNY25000 in his bank card had already been withdrawn by another person in Guangdong. After the customer, surnamed Hu, reported the incident to his local bank branch, the bank refused to compensate him for the loss.

Hu apparently was the victim of a phishing incident when he visited a fake Bank of China website and entered his password. The operators of the illegal bank website then used Hu's personal details and password to access his bank account and transfer his money out to other places.

According to media reports, the bank refuses to compensate users caught in phishing situations because the bank says users must bear ultimate responsibility for not paying attention.

The public security bureau is currently conducting an investigation.

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