Cisco Systems (CSCO) has appointed Thomas Lam as President, China Operations. Lam will be based in Beijing and report to Owen Chan, President, Asia Pacific Operations, Cisco Systems.
Prior to this appointment, Lam was Vice President of Cisco's Customer Advocacy Organization in Asia Pacific, responsible for the company's service and support operations in the region. Under his leadership, he grew the company's service and support business in the region by seventy percent since taking that position in 2002.
Lam joined Cisco Systems in 1998 as Vice President of Enterprise Line of Business for Cisco China and was responsible for directing Cisco's enterprise business throughout the country.
Lam has substantial industry experience in North America where he spent 18 years of his professional career. After this, Lam returned to Asia to join Digital Equipment where he held a variety of leadership roles across sales, marketing, manufacturing and sales operations. Lam became the country manager for Digital China in 1995 and then became Deputy Managing Director for Compaq China after the Digital / Compaq merger.
In 2004, Lam was recognized for his contributions by the China IT Industry Association, which named him to a list of the most "Influential Persons in Information Management." A frequent lecturer at Beijing University and Tsinghua University, Lam holds a bachelor degree in Mechanical Engineering from Carleton University in Canada.