Business, Telecom & Wireless

Hong Kong Telecom Operators Publish Mobile Service Stats

Hong Kong mobile network operators have published the first batch of mobile broadband service performance statistics against their performance pledges, according to Hong Kong Office of the Telecommunications Authority.

These service performance statistics cover the last quarter of 2010.

"With the publication of these performance statistics, consumers will be able to monitor the performance of their network operators and make better-informed purchase decisions. The initiative will also encourage the operators to further enhance their service quality and increase customer satisfaction. The operators will hereafter publish their performance statistics on a quarterly basis," stated an OFTA spokesperson.

Four operators, namely CSL Limited, Hong Kong Telecommunications (HKT) Limited, Hutchison Telephone Company Limited and SmarTone Mobile Communications Limited, published the performance pledges for their mobile broadband services in September 2010, covering aspects related to network reliability, service restoration time, customer hotline performance, customer complaint handling and technical performance. China Mobile Hong Kong Company Limited will also publish its performance pledges and statistics upon the launch of its mobile broadband services soon.

The performance pledges and performance statistics of individual mobile network operators are available on their respective website and via hyperlinks at OFTA's website.

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