Ericsson's global service center has established a new branch in Xi'an, Shaanxi province.
The new Xi'an branch will include Ericsson's first global network operations center and new standardized service delivery center in East Asia.
Prior to this, Ericsson served its customers through four global service centers; one of which is located in China with sites in Beijing, Wuhan, Guangzhou, and Dalian. To continue to serve its clients with high-quality and cost-effective services both globally and locally, the global service center in China inaugurated its fifth site in Xi'an.
Ericsson said that the company's global service centers in China, India, Mexico and Romania are each complemented by global network operations centers. Ericsson's mission is to achieve quality, productivity and cost-efficiency in its service offerings. The centers support global and regional demand by providing expertise and scale in a wide range of services, such as integration, network operations and customer support. Ericsson currently provides support for networks with more than 2.5 billion subscribers, and is managing networks for more than 900 million subscribers worldwide.
Mats H Olsson, president for Ericsson Northeast Asia, said that the global centralized service will help improve efficiency and quality of clients. The establishment of this new Xi'an branch of the global service center will not only expand Ericsson's local network operation capacity, but also will further enhance their global standardized service ability.