"This is a significant evolution in our global strategic alliance with IBM," said Rory Read, senior vice president of operations, Lenovo. "We are committed to bringing the quality and reliability of our core ThinkPad and ThinkCentre technologies to enterprises and SMBs around the globe. Through this agreement, customers will now have the opportunity to include the purchase of Lenovo's best engineered PCs within the context of their overall technology solutions."
The newly signed agreement between the companies reportedly aligns Lenovo's expertise in building engineered personal computers with IBM's extensive IT services and technology capabilities. Under the terms of the alliance, Lenovo and IBM Global Services will jointly deliver end-to-end technology solutions that meet the business needs of clients in industries such as healthcare, financial services, education, retail and government.
The industry solutions sold through IBM Global Services, Lenovo and Business Partners will combine Lenovo PCs with a core group of IBM hardware and software, independent software partner applications, and infrastructure access services from IBM's middleware services, end user services, and maintenance and technical support service units. Service products from IBM offer support and optimization for an entire end user environment, including platforms, devices and end user experience, allowing users to better utilize the benefits of Lenovo-specific tools, such as ThinkVantage Technologies and Lenovo Care productivity tools.
This partnership builds on the success of the IBM-Lenovo multi-year agreement, in which Lenovo is the leading provider of personal computers to IBM clients, and where IBM provides financing and end-user support services for those PC solutions.
IBM will market and sell Lenovo PCs through IBM Global Services, including its strategic outsourcing deals. Lenovo, through IBM, will collaboratively sell its products to customers under the name "Delivered by IBM." Technical support will be provided via IBM Technical Support Centers by highly experienced specialists.